Just A Friend LLC — Terms of Service
Effective Date: July 1, 2025
Last Updated: July 1, 2025
By booking a session, purchasing a service, or otherwise engaging with Just A Friend LLC, you ("the client" or "you") agree to the following Terms of Service. Please read carefully.
1. Nature of Service
Just A Friend LLC provides confidential, non-clinical conversational services and peer-based emotional support. We are not therapists, doctors, counselors, or attorneys, and do not provide any form of medical, psychological, legal, or financial advice. All services are for general support and personal reflection only.
2. Confidentiality & Privacy
We respect your privacy and expect the same in return.
You agree that:
- Recording or sharing any part of your session is strictly prohibited without prior written consent from Just A Friend LLC.
- You may not publish, distribute, post, or use any conversations, names, or information obtained through your session without written authorization.
- Violation of this policy may result in legal action, including claims for damages and injunctive relief.
3. Session Payments, Cancellations & Refund Policy
Prepaid Sessions:
- All prepaid sessions are non-refundable unless canceled at least 14 calendar days before the scheduled appointment.
- Cancellations made with less than 14 days' notice are not eligible for refunds, including but not limited to no-shows or scheduling conflicts.
ASAP Callback Requests:
- ASAP Callbacks must be prepaid and will be honored within 48 hours of receipt, unless otherwise discussed.
- Failure to respond to the callback or answer your phone within that time may result in cancellation without refund, as time was blocked out and resources allocated.
- In cases of hardship or technical issues, clients may email a request for rescheduling, which is granted at our sole discretion.
Session Interruptions:
- If a session is ended early or refused due to abusive, harassing, or inappropriate behavior, no refund will be issued.
- Just A Friend LLC reserves the right to refuse service to any individual at any time if safety, ethics, or personal well-being are in jeopardy.
4. Intellectual Property
All content, marketing materials, session formats, logos, and language used by Just A Friend LLC are protected intellectual property.
- "Just A Friend" is a trademarked service name and cannot be copied, reproduced, or used in any form without written permission.
- All rights are reserved. Unauthorized use may result in legal consequences.
5. Dispute Resolution & Mediation
In the event of a disagreement:
- You agree to attempt to resolve any dispute through informal communication and non-binding mediation before pursuing legal action.
- Mediation will take place in the State of Indiana.
6. Chargebacks, Reversed Payments & Legal Claims
Any unauthorized chargebacks or reversed payments without written agreement from Just A Friend LLC will result in:
- Immediate cancellation of access to services
- Formal demand for repayment
- Possible reporting to collections
- Legal action to recover the full amount owed, including costs, administrative fees, and attorney's fees if applicable
7. Service Availability
Just A Friend LLC does not guarantee availability of agents at all times. While we do our best to respond promptly, delays may occur due to volume, time zone differences, or emergencies.
8. User Responsibility & Prohibited Conduct
Clients agree not to use this service to:
- Harass, threaten, defame, or intimidate
- Seek medical or psychiatric crisis assistance
- Involve Just A Friend LLC in any illegal, fraudulent, or high-risk activity
- Engage in sexual content, inappropriate behavior, or adult entertainment
Important Notice: This is NOT a sex talk service or adult entertainment platform. Any inappropriate sexual content, harassment, or threatening behavior will result in immediate call termination with NO REFUND.
Call Recording & Safety: When an agent feels threatened, harassed, or encounters inappropriate behavior, the call will be recorded for evidence and safety purposes, then immediately terminated. No refunds will be issued for violations of these Terms of Service.
If you are in immediate danger or experiencing a crisis, please call 911 or your local emergency number.
⚠️ This site is not for emergencies, please call 911 or contact one of the hotlines listed on the site.
9. Acknowledgment
By booking a session, you confirm that you understand and agree to these Terms of Service. These terms are subject to change without notice, and your continued use of the service constitutes acceptance of any modifications.
